Every call answered, day or night. New patients booked while your front desk is on another line. Cancellations caught in the evening, while you can still fill the slot.
It is not the patient who phones and gets told to wait. It is the one who phones, hears a voicemail, and phones the next practice on the list instead. You never find out that call happened.
There are only a handful of moments where it goes wrong, and they are all the same moment: the phone rings and nobody can pick it up. Your receptionist is checking a patient in. She is on the other line. It is one o'clock. It is after five. It is Saturday. It is the week she is on leave.
A new patient is worth the whole course of treatment, not the one appointment. Which is why a phone that rings out is an expensive piece of equipment to own.
Your receptionist is worth the most when she is with the patient standing in front of her, reading the room, handling the nervous one, sorting out an account query face to face. She is worth the least when she is apologising to a person on hold.
CTF takes the calls that arrive while she is already busy, and all the calls that arrive when the practice is shut. That is it. Practices that have tried to replace a front desk with software have learned an expensive lesson, and we are not going to sell you that.
We can’t guarantee that our AI receptionists will make you money, but we build them so they do.
Most AI receptionists on the market were built for American practices and then pointed at us. That shows up in small ways that patients notice: the accent, the way dates and times are said, the assumption that everyone has insurance rather than a medical aid, a voice that does not recognise a Johannesburg suburb when it hears one.
CTF is built around South African accents, South African trading hours and South African medical aid language. If your practice is in Johannesburg, there is a page on after hours answering for Johannesburg businesses that goes into the evening and weekend side of it in more detail.
The line is a working receptionist for a fictional practice, free to phone, no form, no card. Book an appointment with it. Then try to trip it up. That is a far better test than anything we could write on this page.
It is a voice that answers your practice phone, understands what the caller wants, and books, reschedules or cancels the appointment in your diary. It runs 24 hours a day and answers every call at once, so a patient never hears a busy tone or a voicemail beep.
Yes. Booking and rescheduling are the two things it is built to do well, because they are the two things that cost a practice money when nobody answers. Cancellation handling matters just as much: a cancellation you hear about on the night frees a slot you can still fill.
It does not give clinical advice and it does not try to triage. It recognises that the call is urgent, gives the caller the emergency route you have told us to give, and flags the call to you immediately rather than leaving it in a morning summary.
It can answer the factual questions you have taught it, such as which schemes you are contracted to and whether you bill the scheme directly. It will not quote a patient a co-payment or interpret their benefits, because getting that wrong costs you a patient and a complaint.
The receptionist only holds what it needs to book the appointment, and it only passes that to you. Under POPIA your practice is the responsible party, which means the obligation lands on you, not on your supplier. So ask every provider you evaluate, including us, exactly what is stored, where it is stored and for how long, and get the answer in writing before you sign anything.
Yes. It is built around South African accents, South African trading hours and the way South African patients actually talk on the phone. Phone the demo line on this page and judge the voice yourself before you believe anything written here.
A once off build fee to configure and train the receptionist on your practice, then a monthly fee based on your call volume and how many locations you run. We quote on a fifteen minute call. If the maths does not work for your practice we will tell you on that call rather than sell you something.
No, and most practices should not. Your receptionist is at her best with the patient in front of her. CTF takes the calls that arrive while she is already on the phone, at lunch, or gone for the day.
See how pricing works, read the Johannesburg after hours page, or book a fifteen minute call and we will tell you on that call whether the maths works for your practice.