Your phone rings at twenty to eight on a Tuesday evening. Nobody is at the front desk. CTF answers it in a South African voice, books the appointment, and the details are waiting for you in the morning.
Johannesburg works late and sits in traffic. A patient who needs a dentist, a driver who needs a workshop, a homeowner who needs a plumber: most of them only get a free minute to phone once they are out of the office, which is exactly when your front desk has gone home.
That call does not wait for you. It goes to voicemail, the caller hangs up, and by nine the next morning they have already booked with whoever answered. You never see the loss because a missed call leaves no record you actually look at.
An after hours answering service closes that window. CTF closes it without a night shift, an operator queue or a per message charge.
It does all of that at two in the morning on a Sunday exactly the way it does it at two in the afternoon on a Wednesday, and it handles ten calls at once as easily as one.
The receptionist answers a phone number, not a street address, so your suburb changes nothing about how it works. People search by suburb though, so to be plain about it: if you are in any of these, or anywhere else in Johannesburg, the answer is yes.
CTF serves Johannesburg practices from anywhere in South Africa. We are not a Johannesburg call centre with a Johannesburg address, and we are not going to pretend otherwise. The line is software. It is on all night, it does not phone in sick, and it costs less than the overtime you would pay a person to sit through the same hours.
Not in Johannesburg? Every word on this page is just as true of a practice in Cape Town, Durban, Pretoria, Gqeberha or Bloemfontein. The service is national. This page is written for Johannesburg because Johannesburg is where we started. See the main page.
We would rather lose the sale than oversell this, so here is the honest list. It does not give clinical, legal or financial advice. It does not argue with an angry caller, it hands them to you. It does not know anything about your business that we have not taught it during setup. And it is not a person, so if a caller insists on speaking to one, the right answer is to get them to you quickly rather than to keep them on the line.
CTF is a young company. We are not going to quote you a customer count or a percentage we cannot prove. What we can do is let you phone the thing before you pay us a cent.
The demo line is a real receptionist for a fictional dental practice, free, no form, no card. Talk to it the way a difficult patient would and see whether it holds up.
It is a service that answers your business phone outside your trading hours, so a caller who rings at night, over a weekend or on a public holiday reaches a voice instead of voicemail. CTF does this with an AI receptionist rather than a human call centre agent, which is why it can answer every call at once and why it costs a fraction of a night shift.
Yes. The line runs 24 hours a day, every day of the year, including public holidays. It does not queue, it does not take a lunch break and it answers the tenth simultaneous call the same way it answers the first.
All of them. The receptionist answers a phone number, not a street, so the suburb does not change anything: Sandton, Rosebank, Bryanston, Fourways, Randburg, Northcliff, Linden, Melville, Norwood, Parktown North, Parkmore, Morningside, Rivonia, Sunninghill, Ferndale, Northriding and Bedfordview are all served the same way. If you have a Johannesburg number, we can answer it.
No. CTF works anywhere in South Africa. A practice in Cape Town, Durban, Pretoria, Gqeberha or Bloemfontein is set up exactly the same way, on the same hours and at the same price. This page is written for Johannesburg because that is where we started, not because the service stops at the N1.
Some will and some will not. We do not coach the receptionist to pretend to be human, and if a caller asks directly it says so. What matters more is that the call gets answered and the booking gets taken. Phone the demo line on this page and decide for yourself.
It takes the caller's name, number and reason for calling and sends it to you, so you have a callback instead of a missed call. For urgent clinical or legal matters it does not improvise. It directs the caller to the right emergency route and flags the call to you.
Human answering services typically charge per operator hour or per message, and their operators are shared across every client they have, so your caller can still end up in a queue at half past eight in the morning. CTF answers instantly, handles unlimited concurrent calls and books straight into a calendar rather than reading a message back to you the next day.
No. Most of our work sits in the hours your receptionist is not at the desk, plus the overflow when she is already on a call. The point is that the phone stops going unanswered, not that somebody loses a job.
There is a once off build fee to configure and train the receptionist on your business, then a monthly fee based on your call volume and how many locations you run. We quote on a fifteen minute call once we know what your phone actually does.
If you run a dental practice, there is a page written specifically for you: AI receptionist for dental practices. Otherwise, see how pricing works or book a fifteen minute call.